Reviews

***** BTU Furnace & Fireplace is rated 5.0 out of 5 stars, based on 55 reviews!

  • *****

    Called Matt on a Friday morning when my kitchen faucet broke off in my hand. Matt was there within a couple of hours and was very knowledgeable, friendly and reasonably priced. He had my old pipes cute and new shut off valves put on, the faucet in and running all in no time. Very reasonably priced and efficient and would not hesitate to call again if I needed any work done.

  • *****

    Matt came over today and fixed my gas fireplace. Very professional, very efficient, and had a good sense of humour. Price was very reasonable too! And he cleaned the fireplace afterwards! Would definitely use Matt’s services in the future !

  • *****

    Matt serviced my gas fireplace on Sept 26 He did an exceptional job and over and above what I was expecting . I would recommed BTU

  • *****

    They came and cleaned my fireplace and went beyond normal service.

  • *****

    Called Matthew on a Thursday evening minutesbefore the first Oiler playoff game and he came over and fixed my furnace. Excellent response and quality service. I would highly recommend Matthew for any heating issues.

  • *****

    I Met BTU Heating at Amre Supply, I was purchasing a furnace blower motor. Brought it to my rental property and realized it wasn't an exact replacement, supplier was now closed and I didn't want to pay after hours charges with the big companies. Called BTU, he coached me over the phone with the necessary steps to make the replacement motor work. I'm happy I saved some money, my tenant is happy she has heat. Very knowledgeable and helpful!

  • *****

    I contacted Matt on Monday morning about a non-functioning gas fireplace, and he was able to schedule me in as quickly as for Tuesday afternoon. He was able to diagnose the issue quickly, and while he worked on fixing the problem, he educated us about gas fireplace maintenance. Matt is very knowledgeable, professional, and friendly. He really went the extra mile, and took his time to not only get our fireplace up and running, but to make sure it looked great, as well. Our fireplace was thoroughly checked out and cleaned inside and out, and he even gave us some tips on how to make the flame itself look more like a real wood-burning fire. Matt was very prepared - he had everything he needed right there with him. His fee was extremely reasonable, and the value he provided was great. We'll definitely be calling Matt in the future, and highly recommended him!

  • *****

    Thanks for your wonderful service! These guys were able to get us a new motor inside of one hour when it was minus 25!!! Great experience and brilliant attitude. Thanks boys!

    recommend you anytime

  • *****

    Quick on short notice with call out for furnace issues. He had the parts in his service van so no wasted time time getting parts. Bill was very reasonable and he checked out the rest of the furnace during and after the repair was done. All around excellent service and will for sure call again.

  • *****

    I've dealt with Matt on a few occasions. The last call was for furnace not working on a rental property. Matt did a great job and the pricing was fair. The best part, I didn't have to be there, he worked with the tenant.
    Matt is Very knowledgeble and friendly. He went above and beyond to get the parts needed for repair. Reasonable price, professional and highly recommended. Regards, Azim

  • *****

    Great service. Speedy, reliable and transparent. Would highly recommend. Can say I understand why his reviews are overwhelmingly positive.

  • *****

    Did an amazing job for a great price.

  • *****

    Very prompt, late evening service to fix our furnace and at a reasonable price.

  • *****

    We found out that our furnace didn't work and needed servicing late evening. Matt came within an hour to look at it. We still needed a part which was ordered the next day. Very prompt service, real effort to make it work and reasonably priced. We will definitelly call him again if needed in the future.

  • *****

    Thanks so much Matthew for getting our fireplace up and running today. I'm not sure why I took so long to get it fixed but here I sit tonight in a nice warm and cozy familyroom. Thanks for your excellent and prompt service. You put a smile on my fave today ???? Barb Edgar

  • *****

    Excellent work on our gas fireplace. Matt did a great job and pricing was also very fair for the work completed. I would certainly recommend his service.

  • *****

    Matt showed up with in an hour of calling and was honest that my gas fire place didn't need a part it just needed to be turned on he also cleaned it and was promptly done within the hour !

  • *****

    Called Matthew on a Sunday when we were having problems with our hot water tank. He came within four hours and was able to diagnose and fix our issues within an hour. This was the second time we used Matthew (the first time was in 2012) and again we were impressed with his availability and knowledge. Service calls are not cheep but Matthew was forthright with his recommendations and we would absolutely use his services again.

  • *****

    Matt came over and repaired my furnace in no time on a holiday Monday late evening. Excellence service and Matt is very knowledgeable. Highly recommended! Thanks again!

  • *****

    Matt was absolutely excellent to deal with ... not only did he arrive promptly but he repaired and cleaned both my gas fireplaces good as new and at a fair price! ! Highly recommend!

  • *****

    Over the phone, Matt answered and fixed my question of why my Mr.Heater 75000btu garage furnace wouldn't ignite. Simply clean the pressure switch nipple in the exhaust stream. Matt is definitely getting my call when it time for repairs!

  • *****

    I am very impressed with this company as they helped us on many occasions due to emergency issues. The knowledge and explanations given show knowledge in field and assure the homeowners they have not been treated unfairly. I would highly recommend them to anyone needing service. Adam

  • *****

    My little job put no more than breakfast on Matt's table but it was enough to assure me that he has character and competence. I would call him next time and refer him to you.

  • *****

    I had called Matt to fix the furnace, as soon as he opened the panel he diagnosed within 5 minutes. Very knowledgeble and friendly. He went above and beyond to get the parts needed for repair. Reasonable price, professional and highly recommended.

  • *****

    I was referred to Mathew, so I didn't know him at all. He contacted my tenant and dealt with them directly so I didn't need to play middleman in coordinating the hot water tank replacement.
    I will be calling him again any time I need work done.
    Wade Fenner
    REMAX Real Estate (And LANDLORD)

  • *****

    April 25 2016 I called Matt from his ad on Kijiji. He made himself available right away. He was courteous and very knowledgeable. Our furnace required the exhaust fan to be replaced. Matt was able to get the part and install it quickly. I felt I received an education on furnaces and was happy to learn that although my furnace is a bit older (1994) it is worth keeping for many years to come. I would highly recommend Matt for any furnace work. -CJ from SW Edmonton

  • *****

    I had Matt come over to look at my fireplace because it wouldn't turn on. He examined the problem very quickly and got my fireplace working again. He explained what the problem was. I was very happy with his service and would certainly recommend him. My fireplace now looks nicer than ever before.

  • *****

    Very professional and friendly. Matthew just repaired and cleaned my fireplace, looks brand new again! Takes great pride in his work! Highly recommended!! Thanks

  • *****

    I have very good experience with him while repairing our heating furnace. Wonderful service by Matthew. He explained the pros and cons of various types of parts currently in
    the market. Very knowledgeable person and i will recommend him to anyone who has issues with their heating system and fireplaces at a reasonable price. Good luck Matthew.

  • *****

    BTU showed when I needed them the most. My furnace Igniter failed and my house was getting uncomfortable and cold for my family. I got several quote some of which where three times the quote from BTU. The Technician was very knowledgeable and carry multiple spare parts with him. The diagnostic and service was straight forward with other recommendation to make sure everything runs smoothly. I was supper impressed with the service, friendliness and knowledge of the tech. Better than the big name service companies. Will recommend to anyone without reservation.

  • *****

    Excellent service!! Not only was the fireplace fixed but it was totally vacuumed out, logs and window cleaned along with a few paint touchups. Mathew ensured that everything operated properly before leaving and that we understood the the fireplace operated. I would definitely use this company again!

  • *****

    Excellent service - prompt and friendly. We just wanted the fireplace to get fixed, but Matthew also cleaned it up, showed us some ideas instead of the ugly old logs we had and we ended up with what looks like a new fireplace, all for the same price of fixing it. We are very happy and highly recommend this company.

  • *****

    Matt did a very good job on fixing my fireplace . Very nice Person, and friendly. Thx Matt Johnny Geagea

  • *****

    Came to my home during the holiday season and fixed my furnace in no time, Matt was very knowledgable and friendly...highly recommend.

  • *****

    Very good sevice, finished the job quickly. Explained the problem and what he was doing very well. Came fast to our house as soon as we called even though it was cold.. On Sunday Great price, great service

  • *****

    Did a great job on repairing and resetting up my fireplace. Highly recommend Matt for any plumbing or heating job. Very fair priceing

  • *****

    Matt was super awesome! He came to look at my fireplace and really went above and beyond as he cleaned it too!!! Completely affordable and didn't try to upsell me! He was extremely efficient and an all around nice guy. He really knows his stuff too!

    Ciara - dec 8 2015

  • *****

    Excellent service! he was well informed on our Carrier furnace and repaired it right away

  • *****

    This company has excellent service, always in time , great job and professional.

  • *****

    We use him for our business and residential's, professional, friendly and very reasonable.
    We recommend him 100%

  • *****

    Matt came to our place and replaced the pilot valve on our gas fireplace. He shows great professionalism and pride in his work. What I really liked was that he had about every valve/fitting that he would ever need for most gas fireplaces. He also checked out my furnace too since he was there. It just shows you that you get a lot more benefit in going to small private companies than calling a large corporation.

  • *****

    Matthew repaired our gas fireplace. He was friendly, professional and cleaned up the mess. Best of all there were no hidden charges. I was quoted a fair cost over the phone and he completed the job without going over budget. I would definitely recommend him. Thank you Matthew!

    Gayle 11-16-2015

  • *****

    Matt did a great job of diagnosing and repairing a gas fireplace problem that had completely befuddled another local firm. Charged a fair price that was not much more than the others charged for failing to solve the problem!

  • *****

    Matt gave great service for my furnace. He's very knowledgeable and professional. I would highly recommend him for your hvac & plumbing needs. Will call again!

  • *****

    My furnace wasn't working, I called BTU from an ad I found on kijiji. Matt came and fixed the problem within an hour of my call. Turns out the ceramic on my flame sensor was cracked. Matt had the part on him, replaced the part and got the furnace running within 45 minutes. Whole repair including the part cost me $220. Very happy with the whole experience and to have my heat back up and running. I would definitely recommend BTU heating to anyone experiencing problems with their furnace.

  • *****

    Matt has looked after our furnace since we bought our place in 2010. He's been out for three calls in five years and has been efficient, professional and affordable every time. He's also a great source of advice on furnaces and heating in general. Highly Recommend.

  • *****

    Consistently provides assurance that a service call will have a professional, highly skilled, knowledgeable and affordable outcome. Great company!

  • *****

    Matt cleaned and serviced our gas fireplace. He did an excellent job - works very well; very clean. He even checked out our water heaters and furnaces in the basement.
    Thank, Matt

  • *****

    We were very pleased with Matthew when he came and fixed our gas fireplace insert. He came the same day I called, and did an excellent job. We would not hesitate to recommend his company for any heating work required.

  • *****

    Thank you for the visit you had provided. When I had called earlier that morning I did expect to book appointments for later the following week, or later, but you had made time for me. And the work you had done is great. Thank you once again.
    Mitchell R.

  • *****

    Great service! He came prepared and fixed my fireplace within the service call.

    The fireplace looks better than it ever did before????

  • *****

    Wonderful service! I had a hot water tank problem and Matt fixed it in no time at all! I would recommend BTU Heating to everyone.
    Thanks again Matt.

  • *****

    Matt has looked after our furnace since we bought our place in 2010. He's been out for three calls in five years and has been efficient, professional and affordable every time. He's also a great source of advice on furnaces and heating in general. Highly Recommend.

  • *****

    BTU heating provided me very prompt and efficient service.

  • *****

    Called Matt at BTU for furnace reapir service, after I told him that the house is built in 2011, and then he told me that my furance is still under warranty, and suggested me to call the furnace company for the service and save money. During our phone conversation, I have asked him several furnace questions, he answered all my questions very patiently and professionally. Before call BTU, I also did some research, I think their price is reasonable and affordable.

Reviews

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